Terms of Service
Effective 9 September 2026
This version replaces the version effective 22 August 2026.
1. These terms
1.1 These Terms of Service (the "Terms") form a binding agreement between Flapico Technologies Private Limited ("plym", "we", "us") and the person or organisation that accepts them ("you", "your"). They govern your access to and use of plym Cloud, the plym.io website, and any other service we make available under them (together, the "Services").
1.2 You accept these Terms by creating an account, subscribing to a plan, or otherwise using the Services. If you accept on behalf of an organisation, you confirm that you are authorised to bind it, and "you" means that organisation.
1.3 The plym software is our proprietary software. Section 4 sets out the licence on which you may use it.
1.4 If we agree a separate written order form or enterprise agreement with you, that document prevails over these Terms to the extent of any conflict.
2. The Services
2.1 plym Cloud is our content management system, operated by us as a hosted service. You create an account at cloud.plym.io, and we host your site on a plym.space subdomain, on a domain you connect, or on both.
2.2 The plym.io website, the documentation, and the free tools published there are made available for general information and evaluation. They are provided without any service level commitment and may change or be withdrawn at any time.
2.3 We may change, improve, or discontinue features of the Services. If we discontinue or materially reduce a feature of a paid plan in a way that has a material adverse effect on you, we will give you at least 30 days' notice by email.
2.4 Features identified as beta, preview, or experimental are provided for evaluation, are excluded from any service level commitment, and may be changed or removed without notice.
3. Accounts
3.1 To use plym Cloud you must create an account, give a valid email address, and verify it. You must be at least 16 years old and have the legal capacity to enter into a contract.
3.2 You are responsible for keeping your credentials confidential and for all activity under your account. Tell us at [email protected] as soon as you believe your account has been compromised.
3.3 If you invite other people to your account or your site, you remain responsible for their use of the Services and for their compliance with these Terms.
3.4 The information you give us must be accurate and kept up to date. We may suspend an account where the information given is materially false.
4. The plym software
4.1 The plym software, including the publishing engine, the admin panel, the templates we supply, and the documentation, is our proprietary software. It is licensed to you, not sold, and we and our licensors keep every right in it that these Terms do not expressly grant. It gives you no right to our trademarks, which are dealt with in section 11.
4.2 For as long as your subscription is active, we grant you a non-exclusive, non-transferable, non-sublicensable licence to use the plym software as part of the Services, for your own purposes and for those of the clients whose sites you publish under section 9.1. The licence does not entitle you to a copy of the software, and it ends when your right to use the Services ends.
4.3 You must not, and must not allow anyone else to:
- copy, modify, or create derivative works of the software, other than as the Services expressly allow;
- distribute, sell, rent, lend, or otherwise make the software available to anyone else;
- reverse engineer, decompile, or disassemble the software, or otherwise attempt to obtain its source code, except so far as applicable law gives you a right to do so that cannot be excluded by agreement;
- remove or obscure any notice of ownership or attribution; or
- use the software to build a competing product.
4.4 The plym software includes third-party components, some of them open-source components, which are licensed to you under their own terms. Those terms prevail over this section to the extent that they conflict with it. Write to [email protected] for the list of those components and their licences.
4.5 We have in the past published copies of the plym software under the MIT licence. If you hold such a copy, your rights in it come from that licence, those rights continue, and nothing in these Terms restricts them. We no longer publish the software under that licence, and the versions we release now are covered by this section instead.
4.6 We do not distribute the plym software for you to install and run on infrastructure of your own. If you run a deployment that we do not operate, you do so at your own risk, and we give no support, updates, security fixes, warranty, or service level for it unless we have separately agreed otherwise in writing.
4.7 If your subscription began before 9 September 2026, the restrictions in 4.3 apply to you from 9 October 2026. The rest of this section applies from 9 September 2026.
5. Trials and free plans
5.1 plym Cloud is offered with a free trial of the length stated on plym.io/pricing at the time you sign up, currently seven days. No payment card is required to start a trial.
5.2 At the end of a trial, unless you subscribe to a paid plan, your access may be reduced to signing in, viewing, and exporting your content.
5.3 We will not delete the content in a trial or free account without giving you at least 30 days' notice by email and a further opportunity to export it.
5.4 Trials and free plans are provided as they are, without any service level commitment, and we may change or withdraw them.
6. Fees, billing, and taxes
6.1 Fees for paid plans are those published at plym.io/pricing, or those set out in an order form we have agreed with you. You choose the plan and billing interval at checkout.
6.2 Payments are processed by Dodo Payments, which acts as our payment provider and merchant of record. You provide payment details directly to it, and we do not receive or store your card number. The payment provider's own terms apply to the payment transaction.
6.3 Subscriptions renew automatically for the same interval at the then-current price until cancelled. You can cancel at any time in the console, and cancellation takes effect at the end of the current billing period.
6.4 Fees are exclusive of value added tax, goods and services tax, sales tax, and similar taxes, which will be added where they apply and collected by us or by our payment provider.
6.5 Fees are non-refundable except where these Terms say otherwise or where the law requires a refund. Cancelling stops future renewals; it does not entitle you to a refund of the remainder of a period you have already paid for.
6.6 We may change our prices. A price change applies from your next renewal, and we will give you at least 30 days' notice by email before it takes effect. If you do not accept the new price, you may cancel before the renewal date.
6.7 If a payment fails or is overdue, we will tell you and give you a reasonable opportunity to fix it. We may suspend paid features if an invoice remains unpaid 14 days after we have given you notice.
7. Service levels and support
7.1 We aim to make plym Cloud available to paid plans at least 99.99% of the time in each calendar month, measured across the month and excluding the events in 7.2. If we fall short in a month, you may claim a service credit against a future invoice by writing to [email protected] within 30 days of the end of that month. Service credits are your sole and exclusive remedy for unavailability, and the credit for any month will not exceed the fees for that month.
7.2 A service level commitment does not cover unavailability caused by scheduled maintenance notified in advance, by your own configuration, content, or connected services, by your breach of these Terms, or by events outside our reasonable control, including failures of public networks and third-party infrastructure.
7.3 Support is provided through the channels stated for your plan on plym.io/pricing. Support covers the Services we operate; it does not extend to deployments of the software that we do not operate, to your own code, or to third-party services you connect.
8. Your content
8.1 You retain all rights in the content you or your users upload, create, or publish through the Services, including posts, media, templates, and settings ("Your Content"). We claim no ownership of it.
8.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, distribute, and reformat Your Content, and to make backups of it, solely to the extent needed to operate and provide the Services to you and to comply with the law. This licence ends when Your Content is deleted from the Services, subject to the backup periods described in our Privacy Policy.
8.3 We do not use Your Content to train machine learning models, and we do not sell it or disclose it for advertising. Our staff access it only where you ask us to, where we must to investigate an incident or a suspected breach of section 9, or where the law requires it.
8.4 You are responsible for Your Content, for having the rights needed to publish it, and for ensuring that publishing it does not infringe anyone's rights or break any law.
8.5 You can export Your Content at any time while your account is active. You remain responsible for keeping your own copies of anything you would not want to lose. Our backups are for our operational continuity and are not an archiving service for you.
9. Acceptable use
9.1 You must not use the Services to:
- publish, store, or distribute content that is unlawful, that infringes intellectual property or privacy rights, or that we are required by law to remove;
- publish material that sexually exploits or endangers children, or that incites violence or unlawful discrimination;
- distribute malware, phishing pages, or content designed to deceive people into disclosing credentials or making payments;
- send unsolicited bulk email, or use the Services to support a spam operation;
- attack, probe, or attempt to gain unauthorised access to the Services, to our infrastructure, or to anyone else's systems;
- mine cryptocurrency, run general-purpose compute, or use the Services as a file store or a proxy unrelated to publishing a site;
- interfere with, circumvent, or artificially inflate the limits, quotas, or metering of a plan; or
- resell, sublicense, or make the hosted Services available to a third party as your own service, except by publishing a site for a client whose use complies with these Terms.
9.2 Where a plan is described as unmetered or without a hard limit, that is subject to fair use. If your usage is sustained at a level far beyond what the plan is priced for, or degrades the Services for others, we will contact you to agree a plan that fits before taking any other step.
9.3 We may remove content or suspend access under section 18 where we reasonably believe this section has been breached.
10. Third-party services and your site's visitors
10.1 If you connect a third-party service to the Services, or install a third-party template or integration, your use of it is governed by that third party's terms. We are not responsible for third-party services and do not endorse them.
10.2 If you connect your own domain, you must control that domain and are responsible for its registration and for the accuracy of the DNS records you point at us.
10.3 Where your site collects personal data about your own visitors, you are the controller of that data and we process it on your instructions as your processor. You are responsible for having a lawful basis for that processing and for giving your visitors the notices the law requires. If you need a data processing agreement, write to [email protected] and we will provide one.
11. Intellectual property, trademarks, and feedback
11.1 We and our licensors own the Services, the plym software, the plym.io website, and everything in them other than Your Content and the third-party components described in section 4.4.
11.2 The plym name, logo, and other brand features are our trademarks. These Terms give you no right to use them, other than to refer accurately to the Services.
11.3 If you send us suggestions or feedback, we may use them without restriction or payment. You are not obliged to send us any.
11.4 We will not use your name or logo to identify you as a customer without your consent, and you may withdraw that consent at any time.
12. Copyright and content complaints
12.1 If you believe content hosted on the Services infringes your copyright or other rights, write to [email protected] with enough detail to identify the material and the right, the URL, your contact details, a statement that you believe in good faith that the use is not authorised, and a statement that the information is accurate.
12.2 We may remove or disable access to material that is the subject of a complaint, and we will tell the affected customer where we are permitted to do so. Where the law provides for a counter-notice, we will consider one and may restore the material.
12.3 We terminate the accounts of repeat infringers in appropriate cases.
13. Confidentiality
13.1 Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will use the other's confidential information only to perform this agreement, and will protect it with at least reasonable care.
13.2 This does not apply to information that is public through no fault of the receiving party, that was already known to it, that it develops independently, or that it must disclose by law, provided it gives notice where it is permitted to.
14. Data protection
14.1 Our handling of personal data is described in our Privacy Policy at plym.io/privacy-policy, which forms part of these Terms.
14.2 Where we process personal data on your behalf, we do so under the data processing agreement referred to in section 10.3.
15. Warranties and disclaimers
15.1 Each party warrants that it has the authority to enter into this agreement.
15.2 We will provide the Services with reasonable skill and care.
15.3 Except as expressly stated in these Terms, the Services are provided as they are and as available, and we exclude all other warranties, conditions, and terms, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
15.4 We do not warrant that the Services will be uninterrupted or error free, that they will meet your requirements, or that content will never be lost or corrupted.
15.5 Nothing in these Terms excludes or limits rights you have as a consumer that cannot be excluded or limited by law.
16. Limitation of liability
16.1 Neither party is liable for indirect, special, incidental, consequential, or punitive loss, or for loss of profits, revenue, goodwill, anticipated savings, or business opportunity, however caused.
16.2 Our total aggregate liability arising out of or in connection with these Terms and the Services, whether in contract, tort, or otherwise, is limited to the greater of the fees you paid us for the affected Service in the 12 months before the event giving rise to the claim, and US$100.
16.3 For Services provided free of charge, including trials, free plans, the website, and the free tools, our total aggregate liability is limited to US$100.
16.4 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for your obligation to pay fees due, for either party's indemnity obligations, or for any other liability that cannot lawfully be limited.
16.5 The limits in this section apply in aggregate across all claims and are not reset by multiple claims.
17. Indemnities
17.1 You will defend us against any third-party claim arising from Your Content, from your use of the Services in breach of these Terms or of any law, or brought by a visitor to or user of your site, and you will pay the damages and reasonable costs finally awarded or agreed in settlement.
17.2 We will defend you against any third-party claim that the plym Cloud Services, as provided by us and used in accordance with these Terms, infringe that party's intellectual property rights, and we will pay the damages and reasonable costs finally awarded or agreed in settlement. This obligation does not apply to claims arising from Your Content, from your modifications, from a deployment that we do not operate, or from your use of the Services in combination with anything we did not supply.
17.3 If a claim under 17.2 is made or is likely, we may at our option obtain the right for you to continue using the Services, modify them so they are non-infringing, or terminate the affected subscription and refund fees you have paid for the unused part of the term.
17.4 A party seeking indemnity must notify the other promptly, give it sole control of the defence and settlement, and provide reasonable assistance. Our liability under 17.2 is subject to section 16.
18. Suspension and termination
18.1 You may cancel your subscription or close your account at any time in the console.
18.2 We may suspend all or part of your access where there is a material security risk, where an invoice is overdue as described in 6.7, where we reasonably believe section 9 has been breached, or where the law requires it. We will give you notice where it is practicable to do so, and we will restore access promptly once the cause is resolved.
18.3 Either party may terminate this agreement if the other commits a material breach and does not remedy it within 30 days of written notice.
18.4 We may terminate a free or trial account, or discontinue a free Service, on 30 days' notice.
18.5 On termination your right to use the Services ends. You may export Your Content for 30 days after termination. We delete Your Content from our production systems within 60 days of termination, and backups age out as described in our Privacy Policy, except where we must retain records to comply with the law.
18.6 Sections 6 (for amounts already due), 8.1, 11, 13, 15, 16, 17, 20, and 21 survive termination.
19. Changes to these Terms
19.1 We may change these Terms. The current version is always published at plym.io/terms with the effective date at the top.
19.2 We will give at least 30 days' notice of material changes, by email to your account address or in the console. Changes take effect on the date stated, and your continued use of the Services after that date means you accept them. If you do not accept a change, you may cancel before it takes effect.
19.3 Changes required by law or needed to address a security risk may take effect immediately.
20. Disputes
20.1 If you are a consumer, the mandatory consumer protections of the country where you live continue to apply to you, and you may bring proceedings in the courts of that country.
20.2 Before starting proceedings, each party will use reasonable efforts to resolve the dispute by writing to the other at the addresses in section 21.
20.3 Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
21. General
21.1 Notices to you are given by email to your account address or by a message in the console. Notices to us must be sent to [email protected]. A notice is treated as given on the day it is sent, unless the sender receives a delivery failure.
21.2 You may not assign this agreement without our consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, on notice to you.
21.3 Neither party is liable for a failure to perform caused by an event outside its reasonable control, including natural disaster, war, civil disorder, industrial action, failure of public networks or utilities, and acts of government. This does not apply to payment obligations.
21.4 Nothing in these Terms creates a partnership, agency, employment, or joint venture between the parties, and there are no third-party beneficiaries.
21.5 You must comply with applicable export control and sanctions laws, and you confirm that you are not located in, and will not use the Services on behalf of anyone located in, a country or on a list subject to comprehensive sanctions that would prohibit us from providing them.
21.6 If a provision of these Terms is held to be unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force. A failure to enforce a right is not a waiver of it.
21.7 These Terms, together with the Privacy Policy, any order form, and any policy referred to in them, are the entire agreement between us about the Services, and replace any earlier understanding on the subject.
21.8 These Terms are written in English. Any translation is provided for convenience, and the English version governs.
22. Contact
Flapico Technologies Private Limited
Write to that address for questions about these Terms, for legal and copyright notices, to report a security vulnerability, and for privacy and data protection requests.